Complaints & Whistleblowing Policy

At Rural Tree of Education CIC, we value transparency, accountability, and trust. Everyone connected with our organisation—donors, beneficiaries, volunteers, and community members—has the right to raise concerns or complaints.

Purpose

This policy ensures that any complaint is handled fairly, promptly, and respectfully, and that we use feedback to improve our services and maintain confidence in our work.

What Can Be Reported?

• Misconduct, mismanagement, or misuse of funds
• Unfair treatment or discrimination
• Unethical behaviour by staff, volunteers, or representatives
• Any other concern regarding our work or activities

How to Make a Complaint

How Complaints Are Handled

• All complaints will be acknowledged within 5 working days.
• A fair and thorough review will be carried out by the designated team.
• You will receive a written response within 5 working days (or be informed if more time is required).
• If you are not satisfied with the outcome, you may request an independent review.

Our Commitment

We treat every complaint seriously and confidentially. We will not tolerate retaliation against anyone who raises a concern in good faith. Complaints will be used as an opportunity to learn and continuously improve our work.